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How do I make a booking?

Send us an email ( detailing your date and items required. Feel free to also call our office at (012) 524 3390 or 063 689 6638. One of our team members would be delighted to assist you.

How long before my event do I need to book?

The sooner the better. Reserving your items well in advance ensures the items are booked out and avoids disappointment.

Can I change my order after booking?

Yes, although any alterations would need to be made well in advance of the event date. If items have been specifically reserved for the event in question, a penalty fee might apply.

I need something that I don’t see in your catalogue. Can you still help me?

Our catalogue is constantly expanding. Coupled with our wide range of suppliers, there is a strong likelihood that we can meet most requests. Please just enquire, and we will do the rest.

What are your payment terms, and can I pay by card?

Full payment is required to secure a booking. An additional refundable deposit will also be levied, and full payment is required before goods are released. All major debit/credit cards are accepted.

I see that I need to pay a deposit, how does the deposit refund work?

To safeguard against breakages, a refundable deposit is levied. After items are received back an inspection of all items will be done. If all items are found to be in good order, the refundable deposit will be promtly repaid via EFT only. Please supply us with your correct banking details to allow repayment. We do not accept responsibility for incorrect banking details supplied. If items are found to be damaged in any way, the replacement value listed on the invoice will be deducted from the refundable deposit, with the balance repaid. If the deposit is insufficient to cover breakages, the client is responsible to settle the outstanding balance within 24 hours.

Do you deliver?

We offer a reasonably priced delivery service to our clients. Please enquire on the cost involved to your venue / premises. Please keep in mind that we will have to drive 4 times the distance between our warehouse and the delivery location to complete a delivery and pickup, and we will factor that into the price.

How long before my event can I pickup / get my items delivered?

Items may be rented for as many days as are required. One rental is deemed to include 3 days, being the day before the event (when you can collect or we deliver), the day of the event, and the return of items the day after the event. If items are not returned on day 3, a new rental is deemed to have been entered, and a new invoice will be raised.

Can I collect / get delivery of items after hours or on weekends?

Yes, but at an additional after – hours fee will apply (which goes towards overtime for our staff). We levy an after hours fee of R200.

Can I pickup my rentals myself, and where are you located?

You are extremely welcome to collect items at our premises, located at 200 Melt Marais street, Wonderboom, Pretoria, 0066. Search for us on Google maps (Silver Star Function Hiring). Please phone our office upon arrival to allow access.